Returns
We hope you love your &More pieces as much as we loved creating them. Each piece is thoughtfully designed and carefully crafted to become part of your everyday. If for any reason it isn’t quite right, we’re here to help. Please review the following guidelines before initiating a return.
1. Returns Eligibility
To qualify for a return, all items must meet the following conditions:
- Returned within 14 days of delivery.
- In new, unworn condition with no signs of wear, damage, or alteration.
- Packaged in their original box, pouch, and cards, all in undamaged condition.
- Due to hygiene reasons, stud and huggie earrings are NOT eligible for return.
All returned items will undergo a quality inspection. Items that show signs of wear, use, or alteration will not be accepted for return. Customers may request the item to be returned to them and will be responsible for any reshipping costs.
2. How to Initiate a Return
To start a return, please contact us at hello@andmore.style within 14 days of receiving your order. Include your order number and reason for return, and our team will guide you through the next steps.
3. Return Shipping
Customers are responsible for return shipping fees unless the item is defective or incorrect. Original shipping fees are non-refundable and will be deducted from any store credit issued. We strongly recommend using a trackable shipping method to ensure the safe return of your item, as we cannot be held responsible for lost parcels. Please make sure all items are securely packaged to prevent damage during transit.
4. Refunds & Store Credit
Once we receive and inspect your return, you will receive an email confirmation. Approved returns will be processed within 3–5 business days, and store credit will be issued, valid for 1 year from the date of issuance. Store credits are non-refundable and cannot be exchanged for cash. Purchases made using store credit are final sale and not eligible for further returns.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please email us within 7 days of delivery with your order number and photos of the item. We will gladly arrange a replacement or store credit. If a replacement is unavailable, store credit will be issued within 5 working days after we receive your returned item.
6. Non-Returnable Items
Gift cards and sale items are considered final sale and are not eligible for return or exchange.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for store credit and place a new order.